The Direct Debit Guarantee 

• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits

• If there are any changes to the amount, date or frequency of your Direct Debit Eazy Collect Services Limited will

  notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request Eazy

  Collect Services Limited to collect a payment, confirmation of the amount and date will be given to you at the time of

  the request

• If an error is made in the payment of your Direct Debit, by Eazy Collect Services Limited or your bank or building

  society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you

  receive a refund you are not entitled to, you must pay it back when Eazy Collect Services Limited asks you to.

• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may

  be required. Please also notify us.